Thursday, May 26, 2016

Bell to Pay $12M After Text Messaging Investigation

Bell will pay $11.82 million to current and past customers after a Competition Bureau investigation into the telecom’s premium text messaging charges. This marks the highest amount of money obtained for consumer rebates under a Competition Bureau agreement to date.

Bell will also donate about $800,000 to public interest advocacy groups. The Competition Bureau began its investigation in 2012 and looked into whether Bell, Rogers, Telus and the Canadian Wireless Telecommunications Association (CWTA) made or allowed false or misleading advertising for premium text messaging services, like trivia questions and ring tones.
The incidents took place when clients signed up for free services. The “free” services were then sent as text messages and the cellphone company, in this case Bell, billed clients for them.

Bell will reimburse all current and former clients who used these services between Jan. 1, 2011, and Aug. 31, 2013. Last year, Telus agreed to pay $7.34 million in rebates, while Rogers settled for $5.42 million.